FAQ
Everything you need to know about Zaga Diamonds.
1. Is every piece made to order?
Yes. Each Zaga Diamonds piece is crafted to order, with careful attention to your selected design and specifications.
2. Do you offer bespoke jewelry?
Yes. We specialize in bespoke creations, from engagement rings to distinctive personal pieces. Share your ideas, inspiration images, or preferred details, and we will guide you through the design process.
3. Do you offer both natural and lab-grown diamonds?
Yes. We offer both. The pieces displayed in our online collection feature lab-grown diamonds unless otherwise specified. To commission a design with natural diamonds, please contact us for a personalized quotation.
4. What quality are your diamonds?
At Zaga Diamonds, every lab-grown diamond is selected for its exceptional color and clarity. We use only diamonds with D, E, or F color grades and VVS, VS1, or VS2 clarity grades.
5. Are your diamonds certified?
Each individual diamond weighing more than 1 carat is accompanied by a grading certificate. Diamonds under 1 carat are supplied without individual certificates.
6. What metals do you use?
Our jewelry is crafted in 14K solid gold. 18K is available on request. White, yellow, and rose gold options are available depending on the design.
7. How long will my order take?
Our standard production time is approximately three weeks from order confirmation. Bespoke designs or special requests may require additional time, which we will discuss with you before proceeding. Shipping time is additional.
8. Can I customize an existing design?
Yes. Many designs can be tailored to your preferred gold color, diamond shape, stone size, or other specifications. Please contact us to discuss the possibilities and pricing.
9. Do you accept returns, exchanges, or cancellations?
As each piece is made to order, all sales are final, and we do not accept returns or exchanges. Cancellation requests must be submitted within 24 hours of placing your order. Please see our Returns & Cancellations Policy for full details.
10. How is my jewelry inspected?
Every piece is carefully inspected before shipment, with attention to its setting, finish, and overall craftsmanship.
11. Is shipping insured?
Yes. Your jewelry is shipped with insurance for protection during transit.
12. Do you offer private appointments?
Yes. Private appointments and consultations are available by request. Please contact us to arrange a time.
13. Can you help me select a gift?
Yes. We would be delighted to help you choose a piece or create a bespoke gift for a meaningful occasion. Please contact us to discuss your preferences and timing.
14. How do I begin a custom order?
Submit an inquiry through our Contact page with your inspiration, preferred diamond type, gold color, budget, and desired completion date. You may also email reference images to zagadiamonds@gmail.com.
15. How can I contact Zaga Diamonds?
Please visit our Contact page or email zagadiamonds@gmail.com for product inquiries, bespoke commissions, appointments, or assistance with an order.
16. How should I care for my jewelry?
To preserve the beauty and integrity of your jewelry, remove it before exercising, lifting weights, or performing activities that may expose it to pressure or impact. Avoid striking your rings against hard surfaces, as this can damage the setting or loosen stones.
17. Can my ring be resized?
Resizing is available for eligible ring designs. Please contact us to discuss your specific piece.
Eternity bands cannot be resized once crafted. Please confirm your ring size carefully before placing your order.
Not sure of your ring size? See our Ring Size Guide with a printable sizer.
Zaga Diamonds
Where exquisite craftsmanship meets bespoke diamonds.